1Information We Collect

Information you give us

When you complete our "Request Estimate" form, contact us, or book a service, we may collect:

• Your name, email address, and phone number
• Your company name and role (for example, owner-operator, dispatcher, or carrier), if provided
• Trip details: pickup ("From") and destination ("To") locations, pickup date and time
• Load details: material weight and other load information needed to quote and plan an escort
• Any messages, notes, or documents you send us by form, email, or phone

Information collected automatically

When you browse our website, we and our service providers may automatically collect technical data such as your IP address, browser type, device type, operating system, pages visited, referring page, and the date and time of your visit.

Phone calls

If you call us, we may keep notes of the conversation (such as your contact details and job requirements) so we can follow up on your request.

2How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests, questions, and booking inquiries
• Prepare quotes and confirm availability for your route and schedule
• Plan routes and provide compliance and permit-related guidance
• Provide, coordinate, and monitor escort services, including live updates and tracking support
• Process payments, issue invoices, and keep business records
• Send service-related messages such as confirmations, schedule changes, and follow-ups
• Improve our website, services, and customer experience
• Protect our business, prevent fraud or misuse, and comply with legal obligations

3How We Share Your Information

We do not sell your personal information. We only share it in the limited situations below:

• Service providers: companies that help us run our website and business, such as website hosting, email, payment processing, analytics, and communication tools. They may only use your data to perform services for us.
• Escort team members and partners: drivers, dispatchers, or partner escort operators who need your trip and contact details to carry out your job.
• Authorities and regulators: when required by law, or when needed to support permit, route, or safety requirements for your move.
• Legal and safety reasons: to enforce our terms, protect our rights, property, or safety, or respond to legal requests.
• Business transfers: if we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4Cookies & Analytics

Our website uses cookies and similar technologies to keep the site working properly, remember your preferences, and understand how visitors use our pages. We may also use third-party tools, such as analytics and font services, that set their own cookies.

You can control or delete cookies through your browser settings. Disabling cookies may affect how some parts of the website work.

5Location & Load Tracking Data

To provide real-time updates and live tracking support, we may collect or receive location and route information related to your load and our escort vehicles during an active job. We use this data only to deliver and document the service, keep the move safe and on schedule, and resolve any disputes or incidents.

6Payment Information

We offer simple and flexible payment options. Payments are handled through secure third-party payment processors or other agreed payment methods. We do not store full credit or debit card numbers on our website. We keep only the billing records we need for invoicing, accounting, and tax purposes.

7Data Retention

We keep your information only as long as needed for the purposes in this policy, including providing services, meeting legal, tax, and accounting requirements, resolving disputes, and enforcing our agreements. When information is no longer needed, we delete or anonymize it.

8Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or disclosure. However, no website or method of electronic transmission is completely secure, so we cannot guarantee absolute security.

9Your Choices & Rights

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information, subject to legal and record-keeping requirements
• Opt out of marketing emails or calls at any time by using the unsubscribe link or contacting us
• Not be discriminated against for exercising your privacy rights

To make a request, contact us using the details in Section 13. We may need to verify your identity before acting on your request.

10Third-Party Links

Our website may link to third-party websites, including our social media pages (Facebook, X, LinkedIn, and Instagram). We do not control these sites and are not responsible for their privacy practices. Please review their policies before sharing any information.

11Children's Privacy

Our services and website are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us personal information, please contact us and we will delete it.